Verified Resource & Support Hub

Emergency Guide & Support Services

Northern Bavaria — Phone Numbers, Addresses, and Assistance

A comprehensive index of emergency services, medical centers, legal aid, housing assistance, and social support networks in the region, structured for rapid access during a crisis.

Important Operational Clarification

Our social initiative is a volunteer-run support network and does not replace official emergency dispatch centers, the police, fire departments, hospitals, or the Jugendamt.

In any immediate life-threatening situation, severe accident, fire, or active violence — dial 112 or 110 immediately. We cannot guarantee 24/7 availability or instant resolution for every case.

Immediate Danger — Call Now

Use these numbers when seconds count. Free from any landline or mobile phone across Germany and the EU.

Life Safety 24/7 Free

112

Ambulance, Emergency Doctor, and Fire Department

Call for situations including:

Life-threatening medical emergencies & severe breathing difficulties
Loss of consciousness or severe accidents
Fires and serious injuries
Suspected poisoning & emergency doctor dispatch

Valid across all EU member states.

Law Enforcement 24/7 Free

110

Police Emergency Response

Call for situations including:

Active violence or threat of physical harm
Burglaries or crimes in progress
Immediate danger to a child or domestic abuse
Severe harassment, stalking, or security threats

No need to visit a station in an active emergency.

Urgent Medical & Poison Control

Non-Life Threatening

116 117 — On-Call Medical Service

For urgent medical issues outside regular clinic hours (evenings, nights, weekends):

High fever without immediate life risk
Severe pain requiring prompt evaluation
Locating an open on-call medical clinic (Bereitschaftspraxis)

In life-threatening cases, always dial 112.

Toxicology

Poison Control Center (Bavaria / Munich)

089 19240

Contact for ingestion or exposure to toxic substances, chemicals, or hazardous plants. Published by Klinikum Fichtelgebirge.

If unconscious or struggling to breathe, dial 112 first.

What to Say During an Emergency Call

Be prepared to answer the 5 Ws clearly and calmly:

1. Where? City, street, house number, floor, doorbell name.

2. What? Brief description of the incident.

3. Who? Number of people involved and categories (children, elderly).

4. Condition? Consciousness, breathing, injuries.

5. Wait? Do not hang up until the dispatcher tells you to.

Essential German Phrases for Non-German Speakers:

Ich spreche nur EnglischI only speak English

Ich spreche UkrainischI speak Ukrainian

Ich brauche einen DolmetscherI need an interpreter

Es ist ein NotfallThis is an emergency

Meine Adresse ist...My address is...

Ein Kind ist in GefahrA child is in danger

Ich brauche einen KrankenwagenI need an ambulance

Ich brauche die PolizeiI need the police

Support for Women Facing Violence or Distress

Confidential 24/7 Free

Violence Against Women Hotline

116 016

National counseling service for domestic violence, stalking, sexual assault, and human trafficking (Hilfetelefon Gewalt gegen Frauen).

Completely anonymous & free of charge
Available in Ukrainian, English, and other languages
Direct referral to local safe houses and shelters

Maternity Support

Pregnant Women in Distress

0800 40 40 020

Confidential guidance for pregnant women facing financial, social, or personal crises without adequate support (Hilfetelefon Schwangere in Not).

Available 24/7 in multiple languages, free and anonymous.

Help for Children, Youth, and Parents

Immediate Child Protection Report

If a child is in immediate danger, neglected, or exposed to violence, contact the Police (110) or Ambulance (112) immediately. For non-urgent welfare checks, contact the local Jugendamt (Youth Welfare Office). You do not need to be a relative to report a genuine safety concern.

Youth Hotline (Nummer gegen Kummer)

116 111

For children and teenagers dealing with stress, family conflicts, school pressure, bullying, or emotional distress. Mon–Sat, 14:00–20:00. Free and anonymous.

Parents Hotline

0800 111 0550

Guidance for parents on family stress, parenting challenges, and child well-being. Mon/Wed/Fri 09:00–17:00, Tue/Thu 09:00–19:00.

Jugendamt Landkreis Hof (District Youth Office)

Serving Helmbrechts, Münchberg, Naila, Bad Steben, and surrounding towns in the Hof district.

Main Hotline: 09281 57-275 | General Social Service (ASD): 09281 57-404
Email: kreisjugendamt@landkreis-hof.de

Emotional Support & TelefonSeelsorge

For anyone facing personal crises, loneliness, fear, or emotional distress. Available 24/7, free and anonymous:

Toll-free numbers: 0800 111 0 111 | 0800 111 0 222 | 116 123

Official Support for Ukrainians & Employment

Germany4Ukraine Portal: Official federal portal for registration, housing, work, and benefits.
Federal Employment Agency (Initial hotline in Ukrainian/Russian): +49 911 178 7915
Note: Older directories mentioning Helpline Ukraine (0800 500 225 0) are inactive.

Homelessness, Food Shortages & Utility Emergencies

Risk of Eviction or No Shelter Tonight

Contact your municipal Ordnungsamt or city administration immediately.
Outside business hours, contact the police at 110 if you have nowhere safe to stay with children.
Notify your Jobcenter case worker in writing immediately upon receiving an eviction notice. Do not wait.
Keep copies of your lease, notices, and communications.

Food Shortages & Basic Supplies

Contact the Jobcenter or Sozialamt if benefits payments were delayed.
Reach out to local food banks (Tafel), Caritas, or Diakonie for emergency provisions.
Bring identification, your Anmeldung certificate, and bank statements when visiting aid offices.

Utility Failures, Gas Leaks & Lost Documents

Gas Smell: Do not use light switches or open flames. Evacuate the building immediately and call 112.
Heating/Water Outage: Document the issue with photos, notify your landlord or property management in writing immediately.
Arzberg Water Hotline: For municipal water supply and pipe bursts in Arzberg: 09233 404-40.
Lost Documents: File a police report if stolen, block bank cards immediately, and contact the immigration office for residence permits.

Regional Authorities & City Directories

Key administrative offices, police stations, and local emergency departments across Northern Bavaria.

Hof (City & District)

City Hall: Klosterstraße 1, 95028 Hof | 09281 815-0

Registration Office: Karolinenstraße 40 | 09281 815-1450

Jobcenter Hof Stadt: Äußere Bayreuther Str. 2 | 09281 785-950

Jobcenter Hof Land (Münchberg): Amtsgasse 4 | 09281 7396888

Police (PI Hof): Kulmbacher Str. 101 | 09281 704-0 (Emerg: 110)

Hospital (Sana Klinikum Hof): Eppenreuther Str. 9 | ER: 09281 98-3399

Helmbrechts

City Hall: Luitpoldstraße 21, 95233 Helmbrechts | 09252 701-0

Jobcenter: Handled via Jobcenter Hof Land (Münchberg Branch: 09281 7396833)

Police (PI Münchberg): Angerstraße 29, 95213 Münchberg | 09251 87004-0

Münchberg

City Hall: Ludwigstraße 15, 95213 Münchberg | 09251 874-0

Jobcenter Branch: Amtsgasse 4 | 09281 7396833

Police Station: Angerstraße 29 | 09251 87004-0

Naila & Bad Steben

Naila City Hall: Marktplatz 12 | 09282 68-0

Bad Steben Rathaus: Hauptstraße 2 | 09288 74-0

Police (PI Naila): Anger 24, 95119 Naila | 09282 97904-0

Selb

City Hall & Registration: Ludwigstraße 6 | 09287 883-0

Jobcenter Fichtelgebirge: Poststraße 7 | 09287 9911-76

Medical: Medizincampus Selb / Klinikum Fichtelgebirge | 09287 971-0

Police Station: Försterstraße 2a | 09287 9914-0

Wunsiedel

City Hall: Marktplatz 6 | 09232 602-0

Central Hospital ER (Marktredwitz): Schillerhain 1–8 | ER: 09231 809-2120

Police (PI Wunsiedel): Kemnather Straße 31 | 09232 9947-0

Arzberg & Marktredwitz

Arzberg City Hall: Friedrich-Ebert-Straße 6 | 09233 404-0

Marktredwitz City Hall: Egerstraße 2 | 09231 501-0

Hospital ER: Klinikum Fichtelgebirge Marktredwitz | ER: 09231 809-2120

Police (PI Marktredwitz): Karlsbader Straße 2 | 09231 9676-0

Kulmbach

City Hall: Marktplatz 1, 95326 Kulmbach | 09221 940-0

Jobcenter Kulmbach: 09221 82732-200

Hospital (Klinikum Kulmbach): Albert-Schweitzer-Str. 10 | ER: 09221 98-0

Police (PI Kulmbach): Hardenbergstraße 2 | 09221 609-0

Contact Our Volunteer Support Team

Reach out to us in non-life-threatening situations for assistance with translation, Jobcenter paperwork, Anmeldung guidance, or urgent basic needs:

Food Shortage • Basic Clothing • Jobcenter Disputes • Anmeldung Help • Eviction Risk • Lost Documents

WhatsApp: Contact Anna & Ben

Email: Send Direct Email

All accompaniment services provided by our social initiative are entirely voluntary and free of charge. We operate primarily across Hof, Helmbrechts, Münchberg, Selb, Wunsiedel, Arzberg, Marktredwitz, Naila, Kulmbach, and Bad Steben.

Urgent Inquiry via WhatsApp Request Assistance Form