No forms, no complicated documents — a simple WhatsApp message or email is all you need to start the process.
Families and individuals from Ukraine who are currently in Northern Bavaria, or are about to move to the area, and need assistance in one or more of the following areas: housing, dealing with the Jobcenter, Anmeldung, school or kindergarten registration, translation, furniture and equipment, or general guidance in navigating the local system.
Our activity is strictly focused on Northern Bavaria and Upper Franconia (Oberfranken).
Inquiries from other regions in Germany will be received and read, but in most cases, we will not be able to provide practical assistance on the ground. However, we will do our best to point you toward a relevant contact or organization in your area.
To save time on long initial text exchanges, it is very helpful to briefly include the following details in your first message:
There is no need to attach any official documents or photos at this initial stage. If a specific document is needed later to understand your case, we will ask for it and explain exactly why.
Ukrainian, Russian, German, and English. Please write in the language you find most comfortable. It is always better to provide a clear explanation in your native language than a hesitant, translated phrase in German.
We read everything you wrote to grasp the general picture of your situation.
We may ask a few short follow-up questions to understand exactly what is required.
We check what we can practically do, based on your location, your specific need, and our current availability.
We will tell you what is possible and what is not. If we cannot assist, we will say so quickly rather than leaving you waiting.
If we are able to help, we will establish the next steps together and accompany you throughout the process.
We do not guarantee finding an apartment, securing a Jobcenter approval, obtaining a spot in a kindergarten or school, securing financial allowances, or providing an immediate solution. We cannot influence the decisions made by authorities, and we do not provide binding legal advice.
We promise that we will read every inquiry, review it seriously, answer you honestly, and never charge you a dime.
Reaching out to us is not intended for life-threatening or dangerous situations.
In the event of an immediate danger — medical, security, or otherwise — please contact the official emergency services in Germany immediately:
Please note: The direct email address for assistance is provided at the bottom of this page.
Choose the method most convenient for you: